Organic Surge Ltd a company registered in Scotland with company No. SC244539 whose registered office is situated at Organic Surge Ltd, Brown Place, Wick, Caithness, KW1 5QQ, UK. Email Address: info@organicsurge.com Telephone Number: 01955 606061. Vat Registration Number: 854 8777 65

Payment
Secure payment

You can pay for your order securely online, Organic Surge accept most major credit and debit cards in your local currency. Organic Surge currently accept payments online in GB Pounds, US Dollars and Euros.
For any other payment queries please call the Organic Surge Sales Order Line: 01955 606061

UK Deliveries
Standard delivery within the UK is £3.95 unless there are any current site offers offering free postage and pack on orders over a certain amount. At times it may not be possible to calculate the cost of delivery, (ie if a package is very heavy) in these instances a member of the Organic Surge team will contact you once you've placed your order (typically within 24 hours) with an accurate price for the cost of delivery. If in the unlikely event, you are not satisfied with the delivery charges then you have the right to cancel your order. No cost will be incurred by yourself should you decide to cancel your order.

Worldwide Deliveries
Shipping costs are calculated when you process your order based on the approximate weight of the package. At times it may not be possible to calculate the cost of delivery, (ie if a package is very heavy) in these instances a member of the Organic Surge team will contact you once you've placed your order (typically within 24 hours) with an accurate price for the cost of delivery. If in the unlikely event, you are not satisfied with the delivery charges then you have the right to cancel your order. No cost will be incurred by yourself should you decide to cancel your order.

How long will it take for my package to arrive?

UK Deliveries
I tems delivered by the Organic Surge Express service are usually delivered next working day, if the order was placed before 1100GMT (mon-thur), but please allow up to 72 hours for delivery if you live in more desolate areas of the country.
We aim to deliver within 5-7 working days of order confirmation for smaller items delivered using our Standard Delivery, although we ask that you allow 14 days for delivery before contacting customer services on 01955606061

Worldwide Deliveries
Organic Surge offers either airmail (if using Organisurge express) or surface mail postage (if using Standard Delivery) for items that are required to be delivered outside the United Kingdom.
We're sorry but we cannot accept responsibility for any delay in delivery

Privacy Notice

Is your website secure?
At Organic Surge, we promise that your personal information is secure. Every transaction is processed by using the latest industry standards for secure online credit card transactions. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Please never send your credit card information via email.

What is your privacy policy?
Organicsurge is committed to our visitors and to protecting their privacy. We value our visitors and endeavour to create an enjoyable and valuable experience for visitors to our web site. The following Privacy Policy applies to all visitors to organicsurge.com

What information do we collect?
When you place an order at organicsurge.com, we may collect the following information in order to promptly and securely process your order: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased and promotional codes.

How do we use customer information?
We use information we collect from you to process your orders and to email you special promotional offers and discounts from Organic Surge. We never share your personal information with any third party.

Customer Protection
Organic Surge takes all measures to provide a safe environment with security procedures in place to ensure proper storage and careful retrieval of information so that nothing improper happens to your personal information while under our control.

What we do with your information?
Protecting your privacy is very important to us and we take it seriously. So our privacy policy is simple: we will not sell, barter, give away or rent your personal information to any third party outside of Organic Surge and its properties. Organic Surge may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third parties, but these statistics will include no personally identifying information.

What are cookies?
"Cookies" are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information. We may use cookies to store visitors preferences, record session information, record user specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to the site, record past activity at a site in order to provide better service when visitors return to our site and customize web page content based on visitors browser type or other information that the visitor sends.

Your consent
By using our web site and submitting your information to the organicsurge.com network, you consent to the collection and use of this information by Organic Surge. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are not comfortable with any of the changes to our Privacy Policy, you will have the opportunity to remove your information from our network at any time.

Links
Some sites within our network contain links to other sites. Organic Surge is not responsible for the privacy practices or the content of such web sites. If you have a question about the privacy policy of those web sites, please visit them directly.

Contacting us
If you have any questions about our Privacy Policy, our site practices, or your personal experience dealing with this web site, you can contact our office.

Returns
30 Day Money Back Guarantee
We are very confident that you will be delighted with your purchase, but should you wish to return an item for a full refund or exchange, then simply return it to us within 30 days. Goods must be unused and in perfect, re-saleable condition (including product packaging, etc.) otherwise we will not be able to refund you. If the item has been bought as a gift, you are responsible for the costs of any other services provided in connection with your purchase, e.g. Gift Wrapping, Delivery, etc. and these costs cannot be refunded under the Money Back Guarantee Scheme.

Faulty Goods
All Organic Surge products go through a rigorous quality checking process as part of the service we offer to you. Therefore it's very unlikely you will receive faulty goods from us, but in the unlikely event that this may happen then you will be reassured to know that we will be happy to refund or exchange the product as you see fit, once the fault has been verified

Signatures are recommended when Returning Goods
You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage. In the unlikely event of a lost package you will be responsible for claiming from your delivery company - so we recommend sending the package using a Recorded or Special Delivery service if in the UK, or another suitable 'signed for' service if you're located outside the UK.

Refunds
Once your item has been returned and we find everything is as expected (either faulty or in perfect condition) then you will be credited with the full purchase price of the item. If you paid by payment or debit card then your card will be refunded, otherwise you will be sent payment by a UK company cheque in GBP.
If you have any further questions that have not been answered here then please don't hesitate to get in touch with our support team on: info@organicsurge.com